Policies

Privacy Policy

At OBS, we value your privacy and are committed to protecting the personal information you share with us. By using our website, you agree to the collection and use of information in accordance with this policy.

• Information Collection: We collect personal data such as name, address, email, phone number, and payment information when you place an order or register an account.

• Use of Information: Your information is used for order processing, shipping, customer support, marketing (if opted in), and improving our services.

• Data Protection: We implement a range of security measures to protect your personal information from unauthorized access or disclosure.

• Cookies: We use cookies to enhance the user experience on our website. You can manage or disable cookies through your browser settings.

For more information on how your data is handled, please refer to our full Privacy Policy on our website.

Shipping Policy

• Order Processing Time: Orders are typically processed within 1-2 business days. Custom or bulk orders may take longer.

• Shipping Methods and Charges: Shipping charges are calculated at checkout based on weight, size, and destination. Free shipping may apply to orders over a certain amount. We use trusted courier services such as Delhivery, Xpressbees, Bluedart etc.

• International Shipping: International shipping is available. Customs duties and import taxes are the responsibility of the customer. Estimated delivery times for international orders range from 7-21 business days.

• Order Tracking: You will receive a tracking number once your order has been dispatched. Please use the tracking link provided to follow the status of your shipment.

Payment Policy

• Accepted Payment Methods: We accept payments through credit/debit cards, net banking, UPI, digital wallets, and cash on delivery (COD) (where available).

• Order Confirmation: Orders will be processed once full payment is received. COD orders will be processed upon successful delivery.

• Taxes and Charges: Prices are inclusive of applicable taxes. Shipping and additional fees (if applicable) will be calculated during checkout.

Product Warranty

• Quality Assurance: All products sold by OBS are crafted with the utmost care and quality. However, due to the delicate nature of some brass items (e.g., deity idols), slight variations in color, texture, and design may occur.

• Warranty on Defects: If a product is found to have a manufacturing defect within 15 days of purchase, OBS offers a warranty that includes a replacement or refund.

• Non-Warranty Conditions: Damage resulting from improper handling, wear and tear, or misuse is not covered under warranty.

Customer Support

• For assistance with your order, returns, exchanges, or any questions, please reach out to our customer support team at help@originalbrassstore.com or call +91-7417-245-543.

• We are committed to resolving your queries promptly and efficiently.

Terms of Services

• By placing an order on www.originalbrassstore.com, you agree to the following terms and conditions:

  • Product Availability: All products are subject to availability. In case an item is out of stock, we will notify you and may offer a suitable alternative or refund.

  • Pricing: Prices may change from time to time. We reserve the right to adjust prices and promotions without prior notice. However, the price at the time of your order will be honoured.

  • Order Cancellation: You may cancel your order before it is shipped. For custom orders, cancellations may incur a fee depending on the progress of the order.

Intellectual Property

• All content on www.originalbrassstore.com, including images, text, logos, and designs, are the intellectual property of OBS and are protected by copyright laws. You may not use or reproduce any of the content without permission.

Limitation of Liability

OBS is not liable for any damages or losses resulting from the use of products purchased from our store, except as outlined in the warranty policy. Our liability is limited to the purchase price of the product in question.

By making a purchase at OBS, you acknowledge and accept these policies. For further details or assistance, please feel free to contact us.